Shipping

We aim to dispatch all orders within 3 working days. Due to our location in the Scottish Highlands, occasional delays (e.g., due to weather or power outages) may occur… often enough we have to include this disclaimer! We will communicate any delays and keep you informed.

We currently ship within the UK as standard. For international orders, please email us to discuss shipping options and customs requirements. Some countries restrict the import of natural materials like wood, and buyers are responsible for any customs fees.

All orders within the UK are sent via Royal Mail or Parcel Force and will be tracked. Tracking numbers will be provided by email once the order has been despatched.

Packing Materials

We use recycled packing materials where possible and feasible, which are generally recyclable once delivered. We do use some products, such as the green bubble wrap and packing beans which are compostable. The packing beans we use are actually made of pea protein and are water soluble too, so these can either be put into landfill with no negative environmental, they’re actually good food for bugs and micro-organisms. We enjoy putting them in the sink and water run over them to dissolve… simple pleasures! Being a pea protein, they’re safe for septic tanks too.

We also use uncoated cardboard boxes where possible, and a tape that uses a cellulose adhesive and natural wax coating, so these can be used in your compost heap, or to pad your planters without the worry of introducing plastics to your soil.

If you have any questions about our packaging, or suggestions for alternatives, please get in touch by email: enquiries@ravensviewstudio.co.uk