Returns, Refunds, and Exchanges

Buyers have the right to cancel their purchase within 14 days of receiving the item. You must notify us of your intention to return within this period, and return the item within 14 days of notification. Refunds will be processed once the item has been received and inspected. The buyer is responsible for the shipping cost, including the tracking and insurance of the item. The item must be returned in identical condition to how it was received and must be returned unused.

If you receive an item damaged, please provide photographs of the item and the packaging as soon as possible. We will arrange collection of the damaged item and we will manage the issue with our carrier (Royal Mail or Parcel Force). We will process the refund once the item has been received.

Refunds will only be processed through Squarespace Payments and PayPal, with refunds only being sent to the same payment method.

If an item develops a flaw within six months of the delivery date, please get in touch with photographs and details of the issue. If the issue has been caused through the production of the item, we will endeavour to rectify the issue either through refund or repair, at the buyer's discretion. If an issue has been caused by user error, such as poor cleaning practices (e.g. using a dishwasher), then no refund will be offered. However, if the item can be rescued, we will offer to repair the item at the buyer's cost. The return of the faulty item will initially be at the buyer’s expense, which will be reimbursed if the fault is confirmed to be a production issue.

To raise any of these issues, please email: enquiries@ravensviewstudio.co.uk including the original invoice number.