Ravens View Studio Privacy Policy

Last updated: 1st May 2025

This privacy policy covers:

www.ravensviewstudio.co.uk

This website collects some Personal Data from its users.

Owner and Data Controller:

Ravens View Studio

Jason Burn

Newton Cottage

Colintraive

Argyll PA22 3AU

Owner contact email: enquiries@ravensviewstudio.co.uk

Some basic principles of data collection from Ravens View Studio:

  • We store personal information for only as long as we have a reason to keep it.

  • We aim to make it as simple as possible for you to control the information we store.

  • We aim for full transparency on how we gather, use and store your details.

  • This website is not intended for children under the age of 13, and we do not knowingly collect data from children.

Legal Basis for Data Processing

In line with UK General Data Protection Regulation (UK GDPR) Article 6, we process your data under the following legal bases:

 

·        Contract – to process your orders or respond to enquiries

·        Consent – when you subscribe to marketing emails

·        Legitimate interests – to improve our website and services (e.g., analytics)

·        Legal obligation – when required to retain records for tax or legal compliance

Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to our use of your data

  • Request restriction of processing

  • Withdraw consent at any time (where processing is based on consent)

  • Request a copy of your data in a portable format

 To exercise any of these rights, please contact us at: enquiries@ravensviewstudio.co.uk

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this policy. For example:

  • Order data: retained for 6 years for tax and legal purposes

  • Contact form submissions: retained for 12 months

  • Marketing data: retained until you unsubscribe or withdraw consent as detailed below

Analytics Data

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

International Transfers

Some of your data may be transferred to and processed in countries outside the UK, including the United States, by our service providers (e.g., Squarespace, Google, Stripe). These transfers are protected by approved mechanisms such as the UK’s adequacy regulations or Standard Contractual Clauses.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. A banner will be displayed to allow you, the user, to disable all non-essential cookies. For information about viewing the cookies dropped on your device, visit:

You can view the Squarespace Cookie Policy here: https://www.squarespace.com/cookie-policy/

Visitor Data

Purchasers

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider so that they can provide website services to us.

Our payment processor(s), Squarespace, will also collect payment information from you. You can read their privacy policy at https://www.squarespace.com/privacy.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Contact Form Submission

When you submit information to this website via webform, we collect the data requested in the webform to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider so that they can provide website services to us.

Website Visitors

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

Social Media Links

This website includes buttons which link you to our social media pages or other content from this site to the following third-party services: Facebook, Instagram. If you click a link button, these third parties may receive your personal data, including:

 

·        Information about your browser, network and device

·        Details about the web page or content you shared or proposed to share

·        Your IP address

Blog Comments

This website includes commenting functionality on some pages which enables you to post a comment. This website collects personal data when you post a comment, including:

  • Your name (which will be displayed as part of your posted comment)

  • Your email address (optional, to let you know if someone replies to your comment)

This website includes “likes” functionality on some blog posts which enables you to “like” a post. This website collects personal data when you like a post to try to prevent the same person from liking the same post during the same visit, including:

  • Information about your browser, network and device

  • Details about the web page or content you shared or proposed to share

  • Your IP address

Emails

Abandoned Carts

You’ll receive an automated email within 24 hours after you abandon your shopping cart if all of the following occur:

  1. You enter your email address at checkout or are logged into your customer account

  2. You add a product which is in stock to your shopping cart

  3. You close your browser or leave this website without completing your purchase

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Marketing

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We only send marketing emails where you have explicitly opted in, and you may withdraw this consent at any time via the unsubscribe link. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

Order Updates

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It is not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

Fonts

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address

Squarespace Payments

When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third-party service providers which will also receive your personal information and process it in accordance with their privacy policies:

Complaints

If you have concerns about how we use your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/